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Happy Pet Crate Support Help Center home page
  1. Happy Pet Crate Support
  2. General

General

Returns & Refund Policy

  • Can I have a refund or return my gift?

Shipping

  • How to put in an APO, FPO or DPO address
  • Processing and Cut-off times
  • Inmate or Prison Facilities
  • Checking on tracking information, when will package arrive?

Purchasing

  • How can I use a coupon Code?
  • How can I enter a gift note?
  • Customized Crates
  • Shipping to Multiple Addresses or Bulk Orders
  • How to use a coupon code
  • Where do I enter the gift note when placing an order on your site?

FAQ

  • Donations
  • I received a crate with no note and would like to know who sent it
  • Where can I check my order status?
  • Which payment methods do you accept?
  • Can I have a discount?
  • When will I get my care package?

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