General

Returns & Refund Policy

• Can I have a refund or return my gift?

Shipping

• How to put in an APO, FPO or DPO address
• Processing and Cut-off times
• Inmate or Prison Facilities
• Checking on tracking information, when will package arrive?

Purchasing

• How can I use a coupon Code?
• How can I enter a gift note?
• Customized Crates
• Shipping to Multiple Addresses or Bulk Orders
• How to use a coupon code
• Where do I enter the gift note when placing an order on your site?

FAQ

• Donations
• I received a crate with no note and would like to know who sent it
• Where can I check my order status?
• Which payment methods do you accept?
• Can I have a discount?
• When will I get my care package?